Hiver

Hiver is an advanced AI-native omnichannel customer service platform designed for complex, high-stakes support. It unifies all communication channels including email, chat, Slack, voice, and social media into a single workspace. Hiver leverages AI Agents to automate multi-step requests, perform cross-tool updates, and make API calls, learning from your institutional knowledge. The AI Copilot assists agents with triage, drafting replies, and suggesting next steps. AI Knowledge Hub automatically creates help center articles from resolved conversations, while AI Insights provides customer intelligence and QA to monitor performance and sentiment. With robust integrations to CRMs like Salesforce and other business tools, Hiver empowers teams to deliver stellar customer service, improve response times, and enhance overall support quality.